Last Updated: June 2026
At YJ Logistics, we are committed to providing reliable international shipping and freight forwarding services. This Shipping Policy explains how our shipping process works, estimated transit times, and customer responsibilities.
1. Shipping Services
YJ Logistics provides a range of international logistics solutions, including:
- Air Freight
- Sea Freight
- Express Courier Services
- Door-to-Door Delivery
- Consolidation Services
- Warehousing Services
- Customs Clearance Assistance
Available services may vary depending on the destination country and shipment type.
2. Shipping Destinations
We ship from China to destinations worldwide, including but not limited to:
- United States
- Canada
- United Kingdom
- European Union Countries
- Australia
- Middle East Countries
- Southeast Asia
If your destination is not listed, please contact our support team for confirmation.
3. Estimated Transit Times
Delivery times are estimates only and may vary depending on the shipping method selected.
| Shipping Method | Estimated Transit Time |
|---|---|
| Express Shipping | 2-7 Business Days |
| Air Freight | 5-12 Business Days |
| Sea Freight | 20-45 Business Days |
| Door-to-Door Service | Depending on destination |
Transit times may be affected by customs inspections, weather conditions, public holidays, carrier delays, or other unforeseen circumstances.
4. Shipping Costs
Shipping costs are determined based on:
- Shipment weight
- Dimensional weight (volume)
- Destination country
- Shipping method
- Fuel surcharges
- Customs requirements
Final shipping costs will be confirmed before shipment is dispatched.
5. Order Processing
After receiving shipment details:
- Cargo is received and inspected.
- Shipping quotation is confirmed.
- Shipment is prepared and processed.
- Tracking information is provided when available.
- Cargo is dispatched to the destination.
Processing times may vary depending on shipment complexity.
6. Customs Clearance
Customers are responsible for ensuring their shipments comply with import regulations in the destination country.
Customers may be required to pay:
- Import duties
- Taxes
- Customs fees
- Storage charges
- Government-imposed charges
YJ Logistics can assist with customs clearance procedures but cannot guarantee customs approval.
7. Tracking Information
Tracking information will be provided whenever available.
Tracking updates are subject to the carrier’s systems and may not update in real time.
If you experience issues with tracking, please contact our support team.
8. Delivery Delays
YJ Logistics is not responsible for delays caused by:
- Customs inspections
- Severe weather conditions
- Airline or shipping line disruptions
- Government restrictions
- Port congestion
- Force majeure events
Estimated transit times are not guaranteed delivery dates.
9. Restricted and Prohibited Items
Certain goods may be restricted or prohibited from shipment.
Examples include:
- Dangerous goods
- Explosives
- Firearms
- Illegal substances
- Hazardous chemicals
- Counterfeit currency
Customers are responsible for declaring shipment contents accurately.
YJ Logistics reserves the right to refuse prohibited shipments.
10. Shipment Loss or Damage
Customers should inspect shipments upon delivery.
Any loss or damage claims must be reported within 7 days of receipt.
Claims should include:
- Tracking number
- Description of damage
- Photos of packaging and goods
- Supporting documents
Claims will be reviewed in accordance with carrier policies and applicable regulations.
11. Returned Shipments
Shipments may be returned to the sender due to:
- Incorrect delivery address
- Customs rejection
- Recipient refusal
- Failure to pay duties or taxes
Additional return shipping costs may apply and are the responsibility of the customer.
12. Force Majeure
YJ Logistics shall not be liable for delays, interruptions, or losses caused by circumstances beyond our reasonable control, including:
- Natural disasters
- Pandemics
- War
- Government actions
- Port congestion
- Customs inspections
- Transportation disruptions
13. Contact Us
For shipping inquiries, quotations, or shipment support, please contact us:
YJ Logistics
Email: [email protected]
Phone: +86 17773811806
Website: yjfreight.com
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